Troubleshooting

The extension doesn’t appear on the order page

Confirm that Packwork is installed and that the extension is enabled in Settings → Apps and sales channels → Packwork.

Shipments are missing

Confirm the order exists in Fulfil and that Packwork still has read access to shipments. If you approved Packwork in Fulfil, check the permissions of the Packwork user in Fulfil and reconnect. If you connected with a personal access token, check that the token still works.

Still stuck?

Email support@codeture.nl.